Welcome to RideztoHealth. This Privacy Policy explains how we collect, use, share, and protect your information when you use our ride-sharing platform, including:
- The Rider mobile app (Flutter-based)
- The Driver mobile app (Flutter-based)
- Our website and web-based Admin Panel
- Any related services, support, and communications (collectively, the “Services”)
By using our Services, you agree to the practices described in this Privacy Policy.
1. Who We Are
RideztoHealth is a ride-hailing platform that connects riders with nearby drivers in real time. The system includes ride booking, live tracking, fare estimation, payments, in-app chat, ratings/feedback, and an admin dashboard to manage users, rides, payouts, and analytics.
2. Information We Collect
We collect information to operate the platform safely and effectively.
A. Information You Provide
Riders:
- Name, phone number, email
- Account login details (OTP/email/social sign-in)
- Pickup/drop-off locations you enter
- Payment method details (processed by payment providers)
- Messages sent via in-app chat
- Ratings, feedback, support requests
Drivers:
- Name, phone number, email
- KYC / verification documents (e.g., ID, license) where required
- Vehicle details (where applicable)
- Trip and earnings information
- Messages, ratings, and support requests
B. Information Collected Automatically
- Device information (device type, OS version, app version)
- App activity (screens visited, features used, crash logs)
- IP address and approximate location (from network)
- Cookies and similar technologies (for website/admin panel)
C. Location Data (Important)
To provide real-time ride functionality, we may collect:
- Precise location when the app is in use (to match drivers/riders and enable navigation)
- Background location (only if you enable it) for features like live tracking and driver availability
You can control location permissions in your device settings. Some features may not work without location access.
3. How We Use Your Information
We use your information to:
- Provide and operate the Services
- Create and manage accounts
- Match riders with nearby drivers
- Enable booking, trip management, and ride history
- Enable real-time features
- Live driver tracking
- Trip status updates
- Route guidance and navigation
- Process payments and payouts
- Collect ride fares and fees
- Handle driver earnings and payout requests
- Prevent payment fraud
- Communicate with you
- OTP verification and security alerts
- Booking confirmations, receipts, and notifications (push/email)
- Customer support and dispute handling
- Improve safety and trust
- Verify identity (especially for drivers/KYC)
- Detect suspicious activity and prevent abuse
- Handle complaints, disputes, and enforcement of policies
- Analyze and improve performance
- App analytics, service performance monitoring
- Debugging, testing, and feature improvements
4. How We Share Your Information
We do not sell your personal data. We may share information only as needed:
A. Between Riders and Drivers
To complete a ride, we may share:
- Rider first name, pickup location, drop-off location
- Driver name, vehicle details, and real-time location during the trip
- In-app chat messages (within the platform)
B. Service Providers (Processors)
We may share information with trusted vendors that help us run the service, such as:
- Maps & Geolocation: Google Maps API / Mapbox
- Authentication: Firebase Authentication (email/phone/social login)
- Payments: Stripe / PayPal / Flutterwave (payment processing)
- Push Notifications: Firebase Cloud Messaging (FCM)
- Storage: AWS S3 / Firebase Storage (media and documents)
- Analytics: Google Analytics / Mixpanel (usage and performance)
These providers are authorized to process data only to perform services for us.
C. Legal, Safety, and Compliance
We may disclose information if required to:
- Comply with law, regulation, legal process
- Respond to lawful requests by authorities
- Protect rights, safety, and prevent fraud or harm
D. Business Transfers
If we’re involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
5. Payments
Payment details (such as card numbers) are typically processed by third-party payment providers. We do not store full card details on our servers when using compliant payment gateways. We may store transaction IDs, payment status, and receipts for accounting and support.
6. Data Retention
We retain personal data only as long as necessary to:
- Provide the Services
- Meet legal and regulatory requirements
- Resolve disputes and enforce agreements
Retention time can vary depending on your account type (rider/driver), local laws, and operational needs.
7. Security
We use reasonable security measures designed to protect your information, including:
- HTTPS transmission
- Role-based access control (Admin Panel)
- Secure authentication (JWT/OAuth where applicable)
- Encrypted or secured storage for sensitive data
- Monitoring for suspicious activity
However, no system is 100% secure. Please use strong passwords and protect your device.
8. Your Privacy Choices
Depending on your location, you may have rights such as:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data (subject to legal requirements)
- Withdraw consent for optional processing (like background location)
- Manage notification preferences
To request changes or deletion, contact us at the details below.
9. Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us so we can take appropriate action.
10. International Transfers
If you operate in multiple countries, your information may be processed in regions where we or our service providers operate. We take steps to protect your data during cross-border transfers in accordance with applicable law.
11. Cookies (Website & Admin Panel)
We may use cookies and similar technologies to:
- Keep you signed in
- Maintain session security
- Analyze website/admin usage and performance
- Improve user experience
You can manage cookies through your browser settings.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date and may notify you through the app, website, or email for significant changes.
13. Contact Us
If you have questions or requests about this Privacy Policy, contact:
RIDEZ Transportation
Email: Rideztohealth@yahoo.com
Phone: 716-270-5588